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Knoxville HR Office 101: How We Are Structured

The Knoxville area Human Resources office is divided into four units that serve all campus and Knoxville-area employees.


20151119_093352 The recruitment team works with faculty and staff to support their searches by identifying qualified applicants for open positions, organizing background checks for prospective employees, and managing a temporary help pool. The group also manages the online Taleo application system for the Knoxville area and helps departments and applicants use the portal.


20151119_092435 This group manages the position classification system, creates position description questionnaires, and periodically reviews roles to keep the written descriptions accurate and to insure compensation aligns with job responsibilities. They also work closely with departments to develop career paths and evaluate compensation and market rates to identify salary gaps.

Employee Relations

20151119_092314 This unit oversees and supports the annual performance review process, the Employee Assistance Program, the Employee Relations committees and councils, the sick leave bank, unemployment benefits, survivor benefits, and leave programs such as family and medical leave and military leave. Employee Relations also administers the CARE Line (946-CARE) for distressed faculty, staff, and students.

Employee Records

20151119_083428 This team maintains all employees’ official records and oversees a number of administrative processes that include I-9 forms and e-verifications for departments.


Working closely with our Knoxville-area HR team are three statewide HR groups:

Call Center

Call Center edited The HR Call Center at 865-974-8847 or 888-444-8847 fields common questions and requests such as employment verification and provides information about fee waivers and discounts. Operators route other calls to the appropriate unit. The call center is available from 8:00 a.m. to 6:00 p.m. Monday through Friday. Approximately eighty-seven calls are answered by the Call Center each day.

Benefits and Retirement

259 Benefits and Retirement Services provides services statewide for all campuses and institutes such as counseling, providing retirement estimates, submitting retirement applications, monitoring tax-deferred income plans, conducting Life Planning Seminars, serving as the liaison with the State of Tennessee and benefits providers, preparing related information for employees, and providing support and assistance.

Employee and Organizational Development

20151119_114204 EOD is focused on the professional and personal growth of employees and provides learning and engagement solutions such as training classes, special topics seminars, and day conferences. Most of the training courses are free and cover a variety of topics including communication, supervisory skills, and customer service. Seminars cover topics such as FranklinCovey’s The 7 Habits of Highly Effective People and The 5 Choices to Extraordinary Productivity. EOD also provides customized training and organizational development solutions to departmental teams and work groups.