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946-CARE for Distressed Employees

UT’s top priority is the safety and well-being of faculty, staff, and students. The 946-CARE (865-946-2273) program is available twenty-four hours a day to help faculty and staff maintain a secure and healthy working environment.

We’re Here to Help

Call 946-CARE if you need help and don’t know where to start or to share your concern for others. Your call will be handled with the utmost sensitivity and concern, and trained professionals will carefully assess the situation and take appropriate action.

While no list can be exhaustive, the following are signs of troubling behaviors you may notice in yourself or others.

  • Depression
  • Fixation on weapons
  • Anger or paranoia
  • Chemical dependency
  • Social isolation
  • Zealotry-racial, religious, political, etc.
  • Pushing the limits of acceptable behavior
  • Contempt for authority
  • Newly acquired bad traits
  • Newly acquired poor personal hygiene
  • Verbal threats, bullying
  • Discussion or act of stalking and harassing others

946-CARE lines are answered by trained HR professionals Monday–Friday, 8:00 a.m. to 5:00 p.m. The line is answered by the UT Police Department after hours and during holidays and administrative closings.

Other Campus Resources

UT Police Department
865-974-3111

Knoxville Police Department
865-512-7000

Employee Assistance Program
855-437-3486

Center for Health Education and Wellness (for distressed student concerns)
974-HELP (865-974-4357)

Case Management and Response Team

The 946-CARE Response Team meets in the fall and spring of each academic year to review the 946-CARE program, study trends, and benchmark peer institutions in an effort to remain at the forefront of exceptional service for distressed faculty and staff. The response team also meets on an as-needed basis to assess open cases and take appropriate action. The team is chaired by a representative from Human Resources and its members include representatives from the following departments:

  • Human Resources
  • Office of Equity and Diversity
  • Office of the General Counsel
  • Office of the Provost
  • UT Police Department
  • UT Psychological Clinic
  • Optum (Employee Assistance Program Provider)

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