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CAP: Certified Administrative Professional Exam

The University of Tennessee, Knoxville has an institutional membership to the International Association of Administrative Professionals (IAAP).

The IAAP institutional membership for each employee includes:

  • Discounts on programs & services such as certification, conferences, certificate courses, & more
  • Discount of $200 on CAP exam (member price $375, non-member price $575)
  • OfficePro Magazine for Administrative Professionals (7 issues per year; hard copy & digital)
  • 24/7 access to IAAP online member community platform& SocialLink (great resource for Q&A)
  • Member-specific content
  • Learning opportunities for administrative professionals (in-person & virtual)
  • Connections across the globe

If you would like to be added to UTK’s IAAP institutional membership, please email to be added.

IAAP Membership FAQs

The Certified Administrative Professional Exam (CAP) is designed specifically for the administrative professional. The purpose is to help professionals become more knowledgeable and informed on best practices in the workplace.

The CAP exam administered over 3 hours, consisting of 200-225 multiple choice questions. CAP is offered 2x per year by the International Association of Administrative Professionals. Content includes Organizational Culture and Leadership, Business Communication and Deliverables, Operational Functions, Records Management and more.

You may find more information on the IAAP website.

Salary Increase for Passing Certified Administrative Professional Examination

UT Policy HR0465, Salary Increase for Passing the Certified Administrative Professional (CAP) Exam outlines provisions for eligible non-exempt employees in clerical-secretarial or clerical-management roles to earn a nine percent salary increase for passing the CAP exam. Link: UT Policy HR0465

Information regarding eligibility

Employees who perform clerical secretarial or clerical management duties or any employees performing closely related administrative support duties may be eligible to receive the nine percent salary increase. UT Knoxville area employees should contact Human Resources Compensation to determine their eligibility to receive the increase before taking the examination. For more information contact HR Compensation.

Career Development Fund (CDF)

The fund provides the opportunity for employees to participate in job- and career-related development activities. A limited number of funds are set aside each fiscal year to reimburse departments and employees with total or partial support for training expenses. Once fund resources are committed in a fiscal year, the fund will no longer approve new applications until the next fiscal year. The fund will provide up to $150 per recipient during each fiscal year.

For additional information: Career Development Fund

Career Development Fund Application and Procedure

Applications for the fund must be submitted no less than 3 weeks in advance of the CAP exam date. Please review the application procedure. Link: CDF Procedure and Application

Additional questions or support:

For all University of Tennessee Knoxville area employees, you may contact for additional information on CAP examination resources or for eligibility questions.

Upon passing the examination:

Submit your certificate of completion to your supervisor so they may enter the increase in the HRIS system. Congratulations!