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Certified Administrative Professional Exam

The Certified Administrative Professional Exam (CAP) is an NCCA-accredited credential designed specifically for the administrative professional. The NCCA, or National Commission of Certifying Agencies, is the accrediting arm of the Institute for Credentialing Excellence, or ICE, and verifies that the CAP meets national and international credentialing industry standards for certification programs.

The purpose is to help professionals become more knowledgeable and informed on best practices in the workplace.

The CAP exam is administered over 3 hours, consisting of 200-225 multiple choice questions. CAP certification is offered 2x per year by the International Association of Administrative Professionals. Content includes Organizational Culture and Leadership, Business Communication and Deliverables, Operational Functions, Records Management and more.

You may find more information on the IAAP website. Link: IAAP

Salary Increase for Passing Certified Administrative Professional Examination

UT Policy HR0465, Salary Increase for Passing the Certified Administrative Professional (CAP) Exam outlines provisions for eligible non-exempt employees in clerical-secretarial or clerical-management roles to earn a nine percent salary increase for passing the CAP exam. Link: UT Policy HR0465

Information regarding eligibility

Employees who perform clerical secretarial or clerical management duties or any employees performing closely related administrative support duties may be eligible to take this examination. UT Knoxville employees should contact their local human resources staff to determine their eligibility before taking this examination.

For more information link: Eligibility information

Career Development Fund (CDF)

The CDF is a UT System fund which provides the opportunity for employees to participate in job- and career-related development activities. A limited number of funds are set aside each fiscal year to reimburse departments and employees with total or partial support for training expenses. Once fund resources are committed in a fiscal year, the fund will no longer approve new applications until the next fiscal year. The fund will provide up to $150 per recipient during each fiscal year.

For additional information: Career Development Fund

  • Career Development Fund Application and Procedure
    • Applications for the fund must be submitted no less than 3 weeks in advance of the CAP exam date. Please review the application procedure. Link: CDF Procedure and Application

Additional questions or support:

For all University of Tennessee Knoxville employees, you may contact for additional information or assistance finding CAP resources for you.

Upon completion-Congratulations!

Contact to submit your certificate of completion, way to go!